Software help archive

A read-only archive of old serato.com help threads.

itch says error#1 when trying to update firmware of twitch.

Product
ITCH
Version
1.8.2 (Novation TWITCH)
Hardware
Novation TWITCH
Computer
PC
OS
Platform
-
chrislive1 9:40 PM - 23 August, 2013
twitch shuts down when itch is started and won't recongnize that it is plugged in.
chrislive1 9:44 PM - 23 August, 2013
i had 1.8.2 and it worked. upgraded to 2.2.2 and it work for a long time.
i tried to use it one day, nothing unsual was done, and when i pressed play on deck A the track started to loop by itself and i couldnt stop it so i shut everything down and it wasnt working anynmore..
Serato, Support
Sam GG 10:33 PM - 23 September, 2013
Hey chrislive1,

Sorry about the late reply, we have been crazy busy here at Serato HQ.

Firstly could I please have your computers full specs, also let me know if you have any other USB devices connected at all.

Have you tried connecting your Twitch to different USB ports or used a different cable?

Let me know,

Sam
Funkanova 10:39 PM - 29 September, 2013
Hello, has this been resolved? I am also getting the same issue. Thank you.
Serato, Support
Sam GG 8:40 PM - 30 September, 2013
Hey Funkanova,

I'm not sure if the issue has been resolved as I haven't heard back from the user yet. Best idea is to create your own help request and explain your computers full specs and the issues you are having.

You can do that here: serato.com

Cheers, Sam
7:05 AM, 15 Oct 2013
This help request has been closed due to inactivity.