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Failed to connect audio
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Failed to connect audio

Product
Serato DJ Pro
Version
1.1.2
Hardware
Pioneer DJ DDJ-WeGO
Computer
PC
OS
Platform
-
AndresB 3:24 AM - 18 June, 2013
When i try to open Serato DJ it opens perfectly and says to connect the controller. I plug in my DDJ WeGo and at first the turn tables pop out then they go away and it says FAILLED TO CONNECT AUDIO. Then again the turn tables come out again and they disapear. This happens repeatedly as long as the controller is connected.
laptop model is a Windows 7 HP Pavilion g series
DJMartin 9:58 AM - 18 June, 2013
Hi AndresB,

First of all please update to 1.2 here: serato.com

sounds you did not install the driver of the WeGo.
Please install the latest driver from here: pioneerdj.com

Please note that you need to purchase a key for SDJ and the WeGo. The software for the WeGo is SDJ Intro. You can use a 14 days trial though to test it with SDJ.

Tell me if this worked for you.

Cheers!!
AndresB 2:25 AM - 19 June, 2013
DJMartin thx allot
DJMartin 7:50 AM - 19 June, 2013
:) welcome
Serato, Support
Scott S 10:18 PM - 24 June, 2013
Hi AndresB,

Did updating to 1.2 and installing the drivers work for you?

Thanks DJMartin!

Cheers
1:57 AM, 30 Aug 2013
This help request has been closed due to inactivity.