its definatly not fixed its the same problem. is there a newer update than 1.2??

oh ok whoopps disregaurd that last post, but why hasent anyone adressed this problem and is there anyway i could get my money back for my product, because i expected to be able to play shows with this product and i definatly cannot

also there is a high pitch hissing noise when i hook the controlor up to high quality speakers
annd when the controlor is on for more than about an hour the left deck does all kinds of weird stuff and random things will just stop working like the tempo slide and just about everything (on the left deck)
another thing.... this slip mode does not work anymore??????

Hey Zach Hill,

Thanks for getting in touch,

I apologise it has taken us a couple weeks to get back to you!
Things here are very busy at the moment, we really appreciate your patience :)

Before I can start the troubleshooting process I need to gather some further information,

1. Can you send me your FULL computer specs?
-- RIGHT-Click your MY COMPUTER icon and select PROPERTIES
-- Copy this information back to me please.

2. Are you using any external hard drives to organise your music?
-- How big is the drive?
-- How much free space is on the drive?
-- Is the drive just used for music files?

3. Do you use iTunes to organise your music?
-- How big is your iTunes library?

4. Are you using any other USB devices?
-- Any wireless mouses / keyboards?

Thanks :)

1.
I have an Acer Aspire 4830T
with an intel core i3-2370m cpu
2.4Ghz
4Gb of RAM with 3.85 GB usable
64bit operating system
windows 7
2.
I am not currently using an external hard drive, but i do have a 500 GB one and i would use it for my music if it would help.
3.
i dont use itunes
my music library is all in just one big folder that is 38.1 GB
4.
i am not using any other usb devices

Hey Zach Hill,

Thanks for that information,

1. Your computer specs look ok.
-- They are just above minimum spec requirements to run Serato DJ.
2. I would recommend you dont use an external drive.
3. Your music library size sounds ok.

Please try the following,

USB Buffer Size
1. Launch Serato DJ with your controller disconnected.
2. Click the SETUP button on the top task bar.
3. Navigate to the AUDIO tab.
4. Increase USB buffer size to 20MS. Click APPLY.
5. Close the SETUP window.
6. Minimize Serato DJ. (dont close it).

Windows Task Manager Priority Setting
7. Click the Windows START button.
8. Search "TASK MANAGER" and open the Task Manager.
9. Click on the PROCESSES tab.
10. Locate SeratoDJ.exe from the list of processes.
11. RIGHT-click, select "SET PRIORITY" and set it to HIGH. Click OK.
12. Close TASK Manager.

Connect your DDJ-SX, power it on and launch SERATO DJ.
-- Do you still have the same issues, or do things seem smoother?

Let me know how you get on :)

Thanks!

Thanks a lot!
i actually took the controlor in to get it checked out, aparently some of the circuit boards were bad and there fixing that, i should get my controlor back on friday and ill try this out and let you know how it goes

Hey Zach Hill,

No problem :)
Nice work! hopefully your issues will be resolved.

Let me know how you get on.

Thanks.