Pioneer Hardware Help

Need help with Serato DJ and a Pioneer devices?

Serato DJ keeps shutting down when iI turn on DDJ-SX

Product
Serato DJ
Version
1.2
Hardware
Pioneer DDJ‑SX
Computer
Mac
OS
Mac OS X 10.7.5 Lion
Platform
-
Kutty B 9:55 PM - 2 June, 2013
I recently purchased a Pioneer DDJ-WeGo, I've had a DDJ-SX since December and used Itch on Vestex for years Prior. I wanted to try Serato DJ on the WeGo and it prompted me for a activation code or to try 15 day trial. I activate the trial and now my Serato DJ keeps shutting down and/or freezing up when i turn on DDj-SX. I only purchased the WeGo to have a more portable system that was compatible w/ Serato Dj. I have a gig Thursday, HELP!
Mike from Chicago 2:05 AM - 3 June, 2013
What you can try is loading Serato DJ without your SX powered on, once your library loads turn on your DDJ. This should allow it to get recognized by Serato DJ. Less strain on you processor.
Rui K 3:09 AM - 12 June, 2013
Hi Kutty B,

Thanks for get in touch with us. As Mike from Chicago said try turn on DDJ SX after Serato DJ library is fully loaded up. It will help your issue.

Kind Regards
Rui
1:57 AM, 30 Aug 2013
This help request has been closed due to inactivity.