Software help archive

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the software doesnt recognize the deck

Product
ITCH
Version
2.2.2
Hardware
Vestax VCI-300
Computer
PC
OS
Platform
-
twitcher 4:19 PM - 23 May, 2013
i bought the vestac vc 300 or novation twitch and i installed the software that came with the system and when i was installing it the software i got a screen telling me that i have a newer version of the software that im trying to install and to remove the newer software first before trying to use this older version of the software that im trying to use, so i think i did and removed every posssible software that i can think of but when i plug the system and i open the itch software i can see that somewhere in the screen it displays system disconnected and so far i have not been able to sleep i have awake
for at least the last 25 hours trying to get the system to work, i hate to return it but i see no other way to make it work, so please if someone out there can help me with this issue thank you
Serato, Support
David Wood 3:35 AM - 28 May, 2013
Hey twitcher,

When you connect the the Vestax VCI-300 or the Novation Twitch (Hopefully not at the same time) what do you see when you open the ITCH program?
Do you have any other usb or audio devices connected?
Make sure that in Sound > Playback devices > that the controller is NOT set as the default device.

Regards
Dave W
4:00 AM, 11 Jun 2013
This help request has been closed due to inactivity.