Software help archive

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Controller stop working

Product
ITCH
Version
2.2.2
Hardware
Vestax VCI-300
Computer
PC
OS
Platform
-
obiben 1:54 AM - 23 May, 2013
For no apparent reason, my controller seems to stop communicating with my computer. The track will keep playing, but nothing on the controller will work
Serato, Support
Sam GG 11:52 PM - 28 May, 2013
Hey Obiben,

Firstly can I have your computers full specs please?

When you have your VCI‑300 connected do you have any other USB devices connected? Such as an external harddrive, keyboard or mouse? If so try running ITCH without the extra devices connected. Also try connecting you VCI‑300 to different USB ports or try a different cable.

Quote:
The track will keep playing, but nothing on the controller will work

Can you still see the virtual decks on screen or does it switch to the offline player? Do the lights on the controller go out?

Let me know how you go,

Cheers, Sam
12:00 AM, 12 Jun 2013
This help request has been closed due to inactivity.