Software help archive

A read-only archive of old serato.com help threads.

My music when using serato comes out slow and gargled

Product
Serato DJ Intro
Version
1.1.1
Hardware
Pioneer DJ DDJ-WeGO
Computer
PC
OS
Platform
-
drew ha 7:32 PM - 19 May, 2013
when using serato the music is slow and gargled i have tried adjusting pitch and everything else but still the same horrible sound. when i switch to the virtual dj program i dont have this problem please help
Serato, Support
Rui K 5:11 AM - 21 May, 2013
Hi drew ha,

Thanks for get in touch with us. Currently we do not support Windows 8 for Serato DJ. So I presumed your issue is causing by your operation system. However we will give you few instructions to help you and let's see how it go.

Could you be able to tell us your computer specifications? This is how to - serato.com

What music file format do you use? Have you installed latest drivers and firmware? You can download them from this page. (serato.com)

Let me know how it go.

Kind Regards
Rui
6:00 AM, 4 Jun 2013
This help request has been closed due to inactivity.