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Mixtrack Pro CrossFader Pitch Problem

Product
Serato DJ Intro
Version
1.1.1
Hardware
Numark Mixtrack Pro
Computer
PC
OS
Platform
-
Alexander Nicaise 9:20 PM - 18 May, 2013
Recently I've been having problems with my Mixtrack Pro's Crossfader. For some reason when I have two tracks loaded, Track B is completely out of whack. If I move the crossfader to the right, the pitch and bpm's of Track B increase, you can also hear Track A still playing in the PGM. When I slide the crossfader to the left, Track B will be unheard, however it decreases Track B's bpm's and pitch. This is rendering the crossfader of my mixer useless, especially if I have both tracks synced with eachother, because Track B will also affect Track A, pitch and bpm wise. I am using DJ Intro 1.1.1, thanks for your help!
9:42 PM, 18 May 2013
Alexander Nicaise attached a file: IMG_0977.MOV
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Serato, Support
David Wood 3:01 AM - 22 May, 2013
Hey Alexander Nicaise,

It looks like for some reason that the MixTrack Pro is sending MIDI messages incorrectly. Maybe we need to test the controller on another computer to see if it's the controller itself.
Let me know how you go.

Regards
Dave W
Alexander Nicaise 3:05 AM - 22 May, 2013
So i should try using someone elses computer? And if the controller is messed up, how would i fix it?
Serato, Support
David Wood 3:10 AM - 22 May, 2013
If you can find a local distributor of Numark products they maybe able to help you. Lets just see how you go with the test first and if we need to go down that road i'll assist you further.

Dave W
Alexander Nicaise 3:11 AM - 22 May, 2013
okay thank you so much
Serato, Support
David Wood 3:12 AM - 22 May, 2013
Your welcome, let me know how you go :)
Alexander Nicaise 4:06 PM - 22 May, 2013
Hey so i did try my controller on another computer, a macbook pro, and it is still acting up the same way unfortunately...
Serato, Support
David Wood 9:46 PM - 22 May, 2013
Sorry to hear that, sounds like there is an issue with the controller. You can take it to Guitar Centre or a local distributor in your area. You can find a contact here: www.numark.com
However i'd find out how much it will cost to repair, it's cheaper to buy a new unit. Is it under warranty still maybe?

Dave
Alexander Nicaise 9:48 PM - 22 May, 2013
Yeah, it should be, I bought it from my friend at the beginning of the school year, and he said he purchased it just before he came to college.
Serato, Support
David Wood 10:17 PM - 22 May, 2013
O.K cool, let me know how you get on.

Regards
Dave W
11:00 PM, 5 Jun 2013
This help request has been closed due to inactivity.