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Serato DJ 1.2 recognizes that Hardware is attached but does not work
A read-only archive of old serato.com help threads.

Serato DJ 1.2 recognizes that Hardware is attached but does not work

Product
Serato DJ Pro
Version
1.2
Hardware
Denon DJ MC2000
Computer
PC
OS
Platform
-
Ajay S 12:58 PM - 18 May, 2013
An exclamation mark appears in the top left corner and says "Compatible DJ Device Connected" but the decks do not load up on screen like they should. If I use the Serato that came bundled with my Controller (version 1.09) it works fine. There are no firmware updates available for my controller (which I'm guessing there needs to be) so what can I do? Serato 1.2 is so much better and I desperately want it to work with my controller (and the website says it should be compatible).

Any ideas anyone?
12:59 PM, 18 May 2013
Ajay S attached a file: Serato 1.2 with Denon MC2000.gif
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Serato, Support
Sam GG 9:45 PM - 20 May, 2013
Hey Ajay S,

It looks to me from the screen shot that you need to start the Serato DJ trial or if you have already purchased the full version go to activate and enter your serial number. That should unlock the software and the virtual decks should load up on screen. The Denon MC2000 is definitely compatible with Serato DJ.

Check this out for a step by step guide on how to use the trial or activate the full version: serato.com

Let me know how you go with that,

Cheers, Sam