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the software don't communicate whit controller
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the software don't communicate whit controller

Product
Serato DJ Intro
Version
1.1.1
Hardware
Pioneer DJ DDJ-WeGO
Computer
Mac
OS
Platform
-
mavozedda@htomail.it 3:57 PM - 16 May, 2013
software report hardware is disconnetted but the cotroller is connetted and turn on on. i'm sorry for my english, i'm italian
Serato, Support
Rui K 1:53 AM - 21 May, 2013
Hi mavozedda@htomail.it,

Thanks for get in touch with us. Have you installed drivers for DDJ-WeZGO? You can download it from link below.

Drivers - pioneerdj.com

Have you had this issue since you bought DDJ-WeGO? Try connect your controller without other USB devices too.

Kind Regards
Rui
mavozedda@htomail.it 7:09 AM - 21 May, 2013
i'm mac user! i have to install drivers? the controller is only thing connected to macbook. no more usb devices.
thanks to help and sorry my english
Serato, Support
Rui K 1:15 AM - 22 May, 2013
That's ok. :)

Let's firstly try and rebuild your DatabaseV2, follow instructions from here (serato.com) and reopen Serato DJ and see if that helps.
You might have Database V2 files on your different partitions of your HDD & External drives so you will need to rebuilt all of them.

If that didn't work out for you, Close Serato DJ Intro and go Music folder and find _Serato_ folder. Rename that _Serato_ folder to _OldSerato_ then open Serato DJ Intro again and see if that work.

Kind Regards
Rui
2:00 AM, 5 Jun 2013
This help request has been closed due to inactivity.