Software help archive

A read-only archive of old serato.com help threads.

AUDIO GLITCH. ONE SECOND AUDIO DROP OUT

Product
ITCH
Version
2.2.2
Hardware
Vestax VCI-300 + Vestax VFX-1
Computer
Mac
OS
Platform
-
Dj Celo 10:28 AM - 14 May, 2013
Im having a one second audio drop out. The limiter doesnt light up and the CPU usage isnt going all the way up.. Music will be playing and sometimes i wont even be touching my vestax and i still get the audio drop out. NO THE AUDIO DROP OUT LIGHT DOESNT COME ON ETHER
Serato, Support
Rui K 12:13 AM - 20 May, 2013
Hi Dj Celo,

Thanks for get in touch with us and sorry for late reply. Would you be able to tell me bit more about your computer specifications and library conditions?

How to find out your computer specifications - serato.com

And this is a basic troubleshoot guides for USB dropout. Please follow this instructions and let me know how it go with it. - serato.com

Do you use external HDD? or do you have partitions in your HDD? Dropout is still happening if you only use music in your internal HDD??

Please let me know. :)

Kind Regards
Rui
Dj Celo 11:18 AM - 21 May, 2013
I think im just going to give you guys a call.. The process would be alot faster this way.. Thanks for the response