Software help archive

A read-only archive of old serato.com help threads.

it say what just happened

Product
Serato DJ Pro
Version
1.2
Hardware
Numark Mixtrack Pro
Computer
PC
OS
Platform
-
djriderpva 8:15 AM - 13 May, 2013
every time i try to activate the 14 day trial it say auth.serato.com
Serato, Support
Sam GG 3:59 AM - 15 May, 2013
Hi djriderpva,

I can see that you already activated the Serato DJ trial on the 11th of May. Could you please attach a screenshot here showing me what you see when you try and use the trial?

Cheers, Sam
9:26 AM, 15 May 2013
djriderpva attached a file: IMG_0066.JPG
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djriderpva 9:33 AM - 15 May, 2013
i activated my 14 day trial but i reboot my pc and when i install it back it saying activate my 14 day trial so i want now what to do
Serato, Support
Sam GG 10:29 PM - 15 May, 2013
Hey djriderpva,

This looks like a generic error when your computers date and time settings do not match the service you are trying to connect to.

I would recommend going to control panel and adjusting the system date and time settings whilst Serato DJ is closed, make sure that they are correct and then reactivating your trial again.

Let me know if that works,

Cheers, Sam
djriderpva 12:01 PM - 16 May, 2013
it work thanks for that
Serato, Support
Sam GG 9:35 PM - 16 May, 2013
No worries,

I'll close this thread for now, feel free to open it up again if you have any more problems,

Cheers, Sam
djriderpva 9:55 PM - 16 May, 2013
i activated my 14 day trial but i reboot my pc and when i install it back it saying activate my 14 day trial so i want now what to do
Serato, Support
Sam GG 10:15 PM - 16 May, 2013
Hey djriderpva,

Has the problem occurred again? Are you getting the same pop up message?

Did changing the time settings work?
djriderpva 10:20 PM - 16 May, 2013
no but i did unintall the serato dj and intall it again and it saying activate but not making me do it
djriderpva 10:21 PM - 16 May, 2013
yes time settings work
10:25 PM, 16 May 2013
djriderpva attached a file: IMG_0067.JPG
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djriderpva 10:26 PM - 16 May, 2013
this is what it say
djriderpva 10:28 PM - 16 May, 2013
How much $99 in Pound
Serato, Support
Sam GG 10:39 PM - 16 May, 2013
All you have to do to continue using your trial is to hit the "X" in the top right hand corner and you can keep using Serato DJ for another 10 days.

If you do choose to activate the Serato DJ software the price in pounds (at the moment using an online converter) is roughly ₤65.
djriderpva 10:43 PM - 16 May, 2013
i dont see that X sam
10:49 PM, 16 May 2013
Sam GG attached a file: IMG_0067.JPG
View· Permalink
10:50 PM, 16 May 2013
Sam GG attached a file: X.jpg
View· Permalink
Serato, Support
Sam GG 10:52 PM - 16 May, 2013
I've circled it for you bro, check the photo I just uploaded.
djriderpva 11:00 PM - 16 May, 2013
i do that and it till dont work
Serato, Support
Sam GG 1:16 AM - 17 May, 2013
When you click the "X" what happens? does it take you to the offline player? If so make sure that your controller is plugged in.

You can upload another screenshot if its easier
djriderpva 6:31 PM - 20 May, 2013
i buy serato dj now
Serato, Support
Sam GG 9:29 PM - 20 May, 2013
Alright djriderpva,

Let me know if you have any more issues.

Cheers, Sam
djriderpva 9:52 PM - 20 May, 2013
ok
Serato, Support
Sam GG 10:19 PM - 20 May, 2013
Has the full version worked OK for you? Or do you still need assistance getting it going?

Cheers, Sam
djriderpva 12:58 AM - 23 May, 2013
it work fine
djriderpva 1:00 AM - 23 May, 2013
it i buy a next controller do i got to buy seraro dj again
Serato, Support
Sam GG 1:24 AM - 23 May, 2013
Once you have purchased the full version of Serato Dj it will work on the computer you activated it on with any supported controller. You do not need to purchase a license for each controller.

Cheers, Sam
djriderpva 10:35 AM - 23 May, 2013
ok thanks
djriderpva 1:55 PM - 23 May, 2013
do the mic in serato dj work with mixtrack pro
Serato, Support
Sam GG 9:37 PM - 23 May, 2013
Hey Djriderpva,

The mic input on the Mixtrack Pro is a "thru" input. This means you will hear the mic in the master output (through you speakers) but you can't hear it in your headphones.

Does this answer your question?
djriderpva 9:41 PM - 23 May, 2013
I am talking when I want to record in serato dj
Serato, Support
Sam GG 9:57 PM - 23 May, 2013
When you use the internal record function in Serato DJ you can only record the audio being processed by the software. Because the mic is a "thru" input on your controller the only way to record it would be to connect a RCA to 3.5mm cable from one of the outputs on your Mixtrack Pro to the line in on a computer and record the mix in Audacity or a similar program. Check this out for a step by step guide: serato.com

Hope this helps,

Cheers, Sam
10:00 PM, 6 Jun 2013
This help request has been closed due to inactivity.
djriderpva 12:39 AM - 31 August, 2013
i buy a power book and i want to put my serato dj on it but it not letting me do it
Serato, Support
Sam GG 3:13 AM - 2 September, 2013
Hey djriderpva,

Could I have the computers full specs?

When you are installing the program do you get any specific error messages?

Let me know,

Sam
djriderpva 5:52 PM - 2 September, 2013
No it install But it want to open I want to now If Can serato dj can work on powerbook 10.5.8
Serato, Support
Sam GG 8:28 PM - 2 September, 2013
Hey djriderpva,

Serato DJ is only supported on OSX 10.6 and higher, this is all listed on the product specifications page: serato.com

You will have to update your operating system if you want to run the software on that machine.

Cheers, Sam
djriderpva 9:48 PM - 2 September, 2013
Ok
djriderpva 10:04 PM - 2 September, 2013
Wat serato software can work on powerbook 10.5.8
Serato, Support
Sam GG 8:25 PM - 4 September, 2013
Hey djriderpva,

Older versions of Serato DJ may work but they will not have as many features as the more recent versions. You could try out version 1.1: serato.com

Although, it may be easier for you to update your OS instead.

Regards, Sam
djriderpva 8:28 PM - 4 September, 2013
Ok
Serato, Support
Sam GG 3:21 AM - 6 September, 2013
Hey djriderpva,

I'll close this thread for now but please feel free to open it again if you have any more issues,

Cheers, Sam
djriderpva 3:11 PM - 14 December, 2013
i cant deactivate my serato dj on my pc. it saying it activate by a next user
Serato, Support
Sam GG 12:06 AM - 17 December, 2013
I have PM'ed you with a few more details.

Sam
8:05 AM, 31 Dec 2013
This help request has been closed due to inactivity.