Software help archive

A read-only archive of old serato.com help threads.

Serato DJ on Pioneer DDJ-S1 problems

Product
Serato DJ Pro
Version
1.2
Hardware
Pioneer DJ DDJ-S1
Computer
PC
OS
Platform
-
Banderas111 3:09 PM - 10 May, 2013
Just upgraded to Serato DJ and there is no illumination on jog wheels !!! Also effect button is not blinking when applying effect. Any advise ? Thanx
DJMartin 5:03 PM - 10 May, 2013
Hi Banderas111,

did you update the firmware?
There is a new firmware released on 23rd of April: www.pioneer.eu

Here are the update instructions: www.pioneer.eu

Let me know if this worked for you.

Cheers!!
Banderas111 5:49 PM - 10 May, 2013
Yes, I did firmware update before upgrade
Serato, Support
Jamie W 10:32 PM - 13 May, 2013
Hey Banderas111,

Thanks for getting in touch,

Regarding the JOG WHEELS.
-- They are working correctly for both PC / MAC in SERATO DJ 1.2

1. Download and install the latest Pioneer DDJ-S1 drivers.
-- Download Here --> pioneerdj.com
2. Make sure your DDJ-S1 is connected directly to your computer.
3. Try another USB cable.
4. Try another USB port.

Regarding the EFFECTS LIGHTS.

1. Single effects mode. The FX light will blink to let you know the effect is activated.
2. In Multi effects mode. The FX light does not blink.
-- We are aware of this and hope to have it resolved in a future update.

If you have any other questions please feel free to ask :)

Thanks.
DJ LCKDWN 4:46 PM - 14 May, 2013
***Serato DJ for Pioneer DDJ S1***

When loading another track, the cue button doesn't switch over to the track you are loading to preview (like it did with itch). I have to manually click the cue button AND unclick the other cue for the other platter. Anyone getting this?

Also,

my crossfader volumes are all over the place when trying to mix in the next track. I think that has to do with the settings BUT I never had to touch them before with ITCH.
Serato, Support
Jamie W 1:52 AM - 15 May, 2013
Hey DJ Lckdwn,

Quote:
When loading another track, the cue button doesn't switch over to the track you are loading to preview (like it did with itch). I have to manually click the cue button AND unclick the other cue for the other platter. Anyone getting this?


Correct. This feature is slightly different in Serato DJ.
-- You will need to press the LAYER button to switch active decks.
-- We are aware of this and it has been logged.

Quote:
my crossfader volumes are all over the place when trying to mix in the next track. I think that has to do with the settings BUT I never had to touch them before with ITCH.


I suggest you read this statement from us --> serato.com

If you have any other questions please start your own help thread.
-- We will help you out as soon as we can.

Thanks.
DJ LCKDWN 2:51 AM - 15 May, 2013
Thanks, very helpful.

Are you referring to the CUE button as the "LAYER" button or am I missing something here? Sorry.
Serato, Support
Jamie W 3:46 AM - 16 May, 2013
Hey DJ Lckdown,

Sorry, I will clarify.

When in 2 deck view mode in Serato DJ.
If you press the LAYER button for Deck 1 it will switch the active deck to Deck 3.
-- You wil see the number for the virtual deck on your screen change from 1 to 3.

So what I mean is,

1. Press the CUE button for the track you want to listen to in the headphones.
2. Then press the LAYER button to activate that deck. (if its not already activated).

Hopefully thats easier to understand?

Thanks.
lazzer 5:14 AM - 16 May, 2013
serato dj and ddj-sl crash after connecting hard drive. some one with this problem. just have my ddj sl connected then connect my hard drive and crashes. im using asus g73sw win7 i7 16gigs ram
Serato, Support
Jamie W 2:10 AM - 17 May, 2013
Hey Lazzer,

If you are having issues please start your own help thread and we will help you out as soon as possible :)

Thanks.
Kush Pattni 8:57 PM - 22 May, 2013
Hey, I have connected my ddj s1 and downloaded the serato Dj software, but the controller is not automatically synchronising with the software.
i dont know why.. please help.. cheers.
Serato, Support
Jamie W 9:10 PM - 22 May, 2013
Hey Kush Pattni,

You will need to update your DDJ-S1 firmware before the controller will connect with Serato DJ 1.2.
-- Download Here --> pioneerdj.com

If you are still having issues please start your own help thread and we will help you out as soon as possible.

Thanks.
tasos_c 9:26 PM - 22 May, 2013
Hello, i have ddj s1 and the pitch lights are the wrong way round, when the pitch control goes up the down light comes on.
Serato, Support
Jamie W 12:18 AM - 23 May, 2013
Hey Tasos_C,

Quote:
Hello, i have ddj s1 and the pitch lights are the wrong way round, when the pitch control goes up the down light comes on.


Thats how the lights function on SDJ. They are letting you know which way the the middle position is. This can be very helpful in dark situations.
tasos_c 9:50 AM - 23 May, 2013
why on this video the pitch lights are the right way?
Watchwww.youtube.com
DJ Discovery 1:20 PM - 23 May, 2013
My pitch lights don't operate like that video either! This is like the 10th bug I've found with Serato DJ and the DDJ S1
Serato, Support
Jamie W 2:24 AM - 24 May, 2013
Hey Tasos_C,

Quote:
why on this video the pitch lights are the right way?
Watchwww.youtube.com


This video has been made on a pre-release version of SDJ.
Pioneer and Serato together decided the pitch lights would indicate the middle position for the final release DDJ-S1 / SDJ version.

If you feel the pitch lights should be the opposite I recommend you start a "Feature Request" forum thread. If enough people support your idea it may be something we change in a future update.

If you have any other questions please feel free to ask.

Thanks.
DeeJay Beats 1:05 PM - 24 May, 2013
Ive also found so many bugs in serato DJ with the DDJ S1
I have updated the firmware as well as the drivers. Effects wont work directly. Delay effect doesnt work like in itch. You need to set the knob to zero and back to max before it takes effect. + in single effects the effect button doesnt blink.

the jog wheel sensitivity... im not sure it can be adjusted...
In itch i used to push the wheel and the song would speed up just a bit. Now it need to barely touch the wheel to move the song a bit. This is also problematic when scratching in. I always used to get the songs matched but now i cant do that always because of the same problem. I need to adjust my scratching to the sensitivity. I tried to change the buffer rate but nothing changed... im not sure why it works with Itch.

why doesnt it have a tremolo ( or trans ) effect ?
Noobe 9:23 PM - 26 May, 2013
Quote:
Hey DJ Lckdown,

Sorry, I will clarify.

When in 2 deck view mode in Serato DJ.
If you press the LAYER button for Deck 1 it will switch the active deck to Deck 3.
-- You wil see the number for the virtual deck on your screen change from 1 to 3.

So what I mean is,

1. Press the CUE button for the track you want to listen to in the headphones.
2. Then press the LAYER button to activate that deck. (if its not already activated).

Hopefully thats easier to understand?

Thanks.



Can you please post a picture of this layer button you speak of; i'm not having any luck finding it and there is no deck 3 on the DDJ-S1
Serato, Support
Jamie W 11:48 PM - 26 May, 2013
Hey Noobe,

My mistake, the instructions re the "layer" button relate to a NS6 controller.

If you use a DDJ-S1 you will need to press the CUE button. It will not switch on automatically when you load a track to a deck.

Thanks.
Noobe 12:28 AM - 27 May, 2013
Quote:
Hey Noobe,

My mistake, the instructions re the "layer" button relate to a NS6 controller.

If you use a DDJ-S1 you will need to press the CUE button. It will not switch on automatically when you load a track to a deck.

Thanks.


Is this a bug? Should i expect a fixed in the next patch release?
Serato, Support
Jamie W 1:57 AM - 27 May, 2013
Hey Noobe,

Its not a bug, its an ITCH / DDJ-S1 feature that was not included in Serato DJ.
-- I have logged this for the developers to look into as behaviour is different between ITCH and Serato DJ. This may be something we look at changing in a future release, but at this stage thats all the information I have.

Thanks.
Noobe 9:48 PM - 27 May, 2013
Quote:
Hey Noobe,

Its not a bug, its an ITCH / DDJ-S1 feature that was not included in Serato DJ.
-- I have logged this for the developers to look into as behaviour is different between ITCH and Serato DJ. This may be something we look at changing in a future release, but at this stage thats all the information I have.

Thanks.


is that feature available on the DDJ-SX with serato DJ?
Serato, Support
Jamie W 10:13 PM - 27 May, 2013
Hey Noobe,

Its not currently available on any Serato DJ controller.

Its an ITCH / DDJ-S1 feature.

Thanks.
RAGEDJ 7:14 AM - 3 June, 2013
I Also Am Having An issue With The Effect lights Not Blinking When engaged Also At My First Live Show With The S1 And SDJ My Effects Got Stuck And Wouldn't Turn Off Unless I Turned The Level/Depth To MInimum And For Some Reason If I Switch Effects Or When I First Start Up Sdj i have To Toggle The Level/Depth Knob For The effect preset to show up I Hope Another Update is Coming Soon
DJ LCKDWN 1:01 AM - 7 June, 2013
Quote:
Hey Noobe,

My mistake, the instructions re the "layer" button relate to a NS6 controller.

If you use a DDJ-S1 you will need to press the CUE button. It will not switch on automatically when you load a track to a deck.

Thanks.


THANKS NOOBE! I actually thought I was losing it and just scrapped the whole convo about figuring out what the "layer button" was on my ddjs1...lol clarified!!!
DJ LCKDWN 1:03 AM - 7 June, 2013
Quote:
Hey Noobe,

Its not currently available on any Serato DJ controller.

Its an ITCH / DDJ-S1 feature.

Thanks.


Can I downgrade back to ITCH 2.2.2 until SDJ's next update release for the ddjs1?
Serato, Support
Jamie W 1:07 AM - 7 June, 2013
Hey DJ Lckdwn,

You can have both ITCH and Serato DJ installed on the same computer.
So you should have no issues downloading and installing ITCH 2.2.2

Download Here --> serato.com

Thanks.
DJ LCKDWN 1:20 AM - 7 June, 2013
Thanks
Quote:
Hey DJ Lckdwn,

You can have both ITCH and Serato DJ installed on the same computer.
So you should have no issues downloading and installing ITCH 2.2.2

Download Here --> serato.com

THANKS SERATO!
Serato, Support
Jamie W 1:22 AM - 7 June, 2013
Your welcome Lckdown :D
luis djkooks maldonado 11:35 PM - 17 June, 2013
So for EVERY ONE that's having crash problems with pioneer ddj s1 and serato dj ..
HERE IS WHAT I DID TO FIX IT..
NO NEED TO TAKE ANYTHING OUT FROM YOUR LIBRARY MY SETUP IS WORKING WITH ENTIRE LIBRARY.
1 .UNINSTALL SERATO DJ
2.UNINSTALL PIONEER FIRMWARE UPDATE .
3.RE-INSTALL THE PIONEER FIRMWARE.
4.REINSTALL SERATO DJ (DO NOT RUN THE SOFTWARE YET)
5.GO TO START -DEVICES AND PRINTERS ON WINDOWS ,THERE FIND PIONEER DDJ S1
AND UNINSTALL PIONEER DRIVERS..
6.OPEN YOUR SOFTWARE SERATO DJ... AND YOU SHOULD BE FINE/..
luis djkooks maldonado 11:40 PM - 17 June, 2013
I FORGOT TO MENTION THAT EVERY FEATURE IN SERATO DJ IS WORKING JUST FINE WITH THIS FIX..I HAVE USED ALL SIX (6) BANKS OF EFFECTS WITH NO PROBLEM .

IF THIS HELPS YOU PLEASE POST YOUR RESULTS SO OTHERS CAN ENJOY THE GREAT SOFTWARE FROM SERATO
Serato, Support
Jamie W 12:31 AM - 18 June, 2013
Hey Luis djkooks maldonado,

Thanks for getting in touch, and thanks for sending through instructions that resolved your issue.

Just note: The "fix" may have worked for your specific computer which is great!
-- But the DDJ-S1 firmware update and Serato library size crashes are two separate issues.

1. The DDJ-S1 firmware can be updated without the need to open any Serato software.
-- Library size does not matter.

2. Large Library crash issues relate to your specific computers limitations and how you organise your music.
-- This is not controller specific.

Thanks :)
luis djkooks maldonado 2:03 AM - 19 June, 2013
sorry if i misled anyone .i was just passing on my experience.
i understand your point..i only wanted to address the crashing issue with the pioneer unit .
i understand that the success of this fix may only apply to me,i will be more careful next time.im a little new to posting .
in another note i've used your software since the start of scratch live you guys rock..
sorry again ..
ps i was crashing every time until i did this..especially when triggering effects ..
Serato, Support
Jamie W 8:17 PM - 20 June, 2013
Hey Luis,

No problem :) I really do appreciate you helping other users out, but sometimes this can lead them down the wrong track and end up causing more issues for them. Being careful with what you post is a great idea!

Quote:
in another note i've used your software since the start of scratch live you guys rock..
sorry again ..


Thanks man! :)
DJmc2 8:16 PM - 21 June, 2013
how do you uninstall and reinstall without loosing your crates?
rob grand 5:48 AM - 22 June, 2013
I'm starting to think to just "give up"...
RAGEDJ 5:33 AM - 24 June, 2013
Ok So I Got Fed Up Took The DDJ S1 Back And Bought A DDJ SX!
DJ_Japa-Br 10:37 PM - 15 July, 2013
In mine ddj s1 the FX lights are the opposite of what's 'Jamie W' said!

In single mode the FX light don't blinks, but when i'm in multi fx mode the button blinks, How can i fix It Jamie W?? My firmware is up to date and i'm running Serato 1.2.1

I want the FX light working like you said below:
"1. Single effects mode. The FX light will blink to let you know the effect is activated.
2. In Multi effects mode. The FX light does not blink."

Hope you have a answer for me.


Thanks!
Serato, Support
Jamie W 1:12 AM - 17 July, 2013
Hey DJ_Japa-Br,

Quote:
In mine ddj s1 the FX lights are the opposite of what's 'Jamie W' said!


I think this is my mistake.
I have gone back at tested the following.

Serato DJ 1.2
1. Single Effects - ON/OFF light do NOT blink when effects activated.
2. Multi Effects - ON/OFF light blinks when effect is activated.

Serato DJ 1.2.1
1. Single Effects - ON/OFF lights do NOT blink when effects activated.
2. Multi Effects - ON/OFF light blinks when effect is activated.

Sorry for confusing things guys! Hopefully that clears it up for you all.

Please note: this has been logged, and we hope to resolve this issue in a future update.

Thanks :)
bryanr24 12:20 PM - 17 July, 2013
hi serato, iv got a situation, serato dj wont detect my ddj s1 and on top of that, whenever i try to update the firmware, i get a message saying an error occurred, it was not possible to update the programme, do you know what the problem might be??, thanks.
Serato, Support
Jamie W 12:26 PM - 17 July, 2013
Hey Bryanr24,

You will need to update your DDJ-S1 firmware if you want to connect it with Serato DJ.
-- I recommend you start your own fresh help thread and we will help you try resolve this issue :)

Thanks.
Gerry Freedom 8:30 PM - 11 August, 2013
Ok here is the issue i am having with my PIONEER DDJ S1..... The right side pitch bend stopped working & the tempo wont change speed, it stays on regular speed regardless of where i move the pitch control.... I have tried everything & I am up to date with the firmware...

Can someone please help me... ???
Serato, Support
Jamie W 9:02 PM - 11 August, 2013
Hey Gerry Freedom,

Thanks for getting in touch,

If you are having issues please start your own help thread, we will get back to you as soon as we can :)

Thanks!
1:57 AM, 30 Aug 2013
This help request has been closed due to inactivity.