Website Frequently Asked Questions

Information shared with Serato can be broadly divided into two categories:

1. Information specific to Playlists functionality
   This includes information about the computer a Playlist was generated on, date/time information and special data required for the purposes of sharing data between Scratch Live and ITCH DJ Software and Serato online profiles.
2. Track data
   This is information about the tracks played within a Playlist and is collated from ID3 tag meta data (eg. track name, artist name, genre etc)

The information specific to Playlists functionality shared with Serato is:

• Date and time of data submission
• Basic operating system information (type of OS and version)
• Name and version number of Serato DJ software application
• IP address of computer submitting data
• A unique identifier for the History database that stores the Playlist data
• An identifier for each session contained within the Playlist submission
• Start and end time of Playlist sessions and tracks
• The time offset from GMT as specified in the source computer's date/time settings (aka UTC offset)
• Duration a track was played within a Playlist session
• Which deck a track was played on (eg. left, right etc)

Track data shared with Serato is:

• File name (ONLY file name - does not include location of file on hard disk)
• Track name
• Track Artist
• Album Name
• Genre
• Track duration
• Track file size
• Track bit rate
• Track sample rate
• Track BPM
• Track remixer
• Record label
• Composer
• Year
• Rating
• Track number
• Key
• Whitelabel release and track ID (Whitelabel audio files only)

The following track data is NOT shared with Serato:

• Complete track file location on local hard disk
• 'Comments' ID3 tag

Playlists is a system to help DJs share their playlists online. Playlists can be exported from Scratch Live and ITCH DJ software to your online Serato DJ profile, where you can store, edit and promote them.

Playlists are disabled by default. To enable Playlists click the 'Playlists' option in the 'Plug-ins' tab. There are two ways to share your playlists:

1. Live History
   Scratch Live and ITCH have a 'Start Live Playlist' button in the History panel. Clicking this button initiates a 'live' Playlist whereby your track listing is sent to Serato websites as you play it. From here, your friends and fans can watch real-time updates of the set you’re playing at the club/on the radio/in your bedroom.
2. Export to Serato Profile
   An export function has been added to the existing drop down list in the History panel, for those who prefer to upload their playlists after their set. Select the option labeled 'Serato Playlists' then click the 'Export' button.

You can choose to have individual Playlists set as private or public.

A private Playlist is visible to only you and Serato staff. Public Playlists are visible to anyone.

Serato takes your privacy very seriously.

Before using Playlists we suggest you read the Website Privacy Policy, Playlists Privacy Policy and Website Terms and Conditions.

If these documents don't satisfy your concerns then we suggest that you don't use Serato Playlists.

The Serato DJ Chart is a music chart compiled by us, using information from DJs. It will be the most accurate representation of what DJs REALLY play around the world and we want you to be part of it.

If you elect to contribute your Playlists to the Serato Charts, your information is submitted anonymously, unless you decide otherwise. This is your choice alone and we will never share your information without your consent.

If this is not something you want to do, choose ‘Don't count my Plays in the Serato DJ Charts’

Serato offers a promotional music service called Whitelabel.net to all of our Scratch Live and ITCH DJs. Whitelabel.net offers hundreds of tracks to download, all of which are equipped for instant play in our DJ software.

Selecting the ‘Let record labels follow my Whitelabel Plays’ option allows the record labels using Whitelabel.net to see first hand how popular their tracks are with DJs by reporting your plays of their tracks.

Record labels will be able see Playlist location information if you have entered it, date/time information about when the track was played, and basic information about you including your DJ name and location information (city, state, zip and country) as entered into Serato online profile.

Record labels cannot see your email address, phone number or street address.

Record labels can only see plays of their tracks - they cannot see plays of Whitelabel.net tracks provided by other record labels and they cannot see plays of non-Whitelabel.net tracks.

If this is not something you want to do, choose 'Don't show record labels my Whitelabel Plays'.

One of the reasons Serato started Whitelabel.net was to revive the tradition of DJs breaking records. Whitelabel.net serves as a bridge between record labels and DJs and by letting a record label follow your Whitelabel Plays, you are commanding the labels’ attention and building a relationship with them.

For DJs who already have solid links with record labels, this is an easy and accurate way for you to share your play information with them.

For DJs looking to promote themselves as professionals, this is a great way to get your names in front of record labels as a DJ who actively plays their records.

You only need an active internet connection while DJing if you intend on using the Live Playlist feature. If you wish to export your playlists after your gigs you can disable your network connections during your gigs and reactivate them when you upload your playlist data.

Serato has always recommended that you disable all network connections when using Scratch Live or ITCH, but the Live Playlist feature will only work with an active internet connection. Therefore, we highly recommend you exercise caution any time you have to use the internet whilst operating any audio software. We suggest testing the Live Playlist feature at home in a controlled environment to evaluate your computer's performance before you use it live.

If you encounter unexpected performance of any sort we suggest that you don't use Live Playlists and instead export your playlist data when you're not performing with Scratch Live or ITCH.

Use [b] text [/b] for bold.
Use [u] text [/u] for underline.
Use [i] text [/i] for italics.
Use [s] text [/s] for strikethrough.

To the right of the page in your "Forum Toolbox" is a link called Track this discussion. Click this and the discussion will be added to the "Your Tracked Discussions" area (linked at the top right of each page).

If a new message is posted in one of your tracked discussions, a notification will appear next to the Your Tracked Discussions link.

No, editing messages makes it hard to follow a discussion. To avoid mistakes in the future please try to preview a message before submitting it.

Simply type the URL or website address (eg http://serato.com or www.serato.com/sharedimages/big/scratchlive.jpg) into your message. The forum turns that into a link using magic.

Some forum areas have an "ATTACH A FILE" button which you can use to upload a file to the discussion. Uploaded files are only visible to Serato and relevant partner support staff.

If you want to quote a message in the current discussion click on "QUOTE" inside the message you wish to quote.

To quote part of a message select the text and click "QUOTE"

If you wish to quote something from outside of the current discussion you should use [quote] text [/quote].

Click "SEND MESSAGE" from that user's profile.

Automatically mark messages as read when viewed - When you view a discussion the messages in that discussion are automatically marked as being read (unhighlighted).

Manually mark messages as read - When you view a discussion, you need to manually click Mark messages as read to mark it as read.

Automatically subscribe me to discussions I reply to - If you post a reply in a discussion, the discussion will be automatically added to your Tracked Discussions area.

Threads per page - The number of discussions to display per page when viewing a forum area.

Current Time - Set this to your local time. This will translate all dates posted on the forum from Greenwitch Mean Time (GMT) to your local time.

If you are logged in you can click here to go to your preference settings.

Your time zone is probably set to GMT.
If you are logged in you can set your local time here.

If your specific browser is not listed then we have not tested with it and cannot be sure how well the site will function for you.

Mac OS X Users

Browsers that are supported and available to you are:

• Safari 4 and above
• Firefox 4 and above
• Google Chrome 10 and above

Windows XP, Windows Vista and Windows 7 Users

Browsers that are supported and available to you are:

• Firefox 4 and above
• Google Chrome 10 and above
• Internet Explorer 8 and above

Windows 2000 and Windows 98 Users

Browsers that are supported and available to you are:

• Google Chrome 10 and above
• Firefox 4 and above

Unsupported Browsers

If you are using an unsupported browser you may need to upgrade to use some pages:

• Internet Explorer in Compatibility mode
• Internet Explorer 6 and below

Mobile Browsers

We do not currently support mobile web browsers including those found on iOS, Android and Windows Mobile devices.

If workplace IT policies or other administrative limitations prevent you from installing new software applications on your computer you may not be able to upgrade or change your web browser to a supported version.

If you're running Microsoft Windows, Portableapps.com provide a number of software applications that are packaged in such as way as to not require a regular install. Applications can be run directly off a hard drive or USB flash drive and will not write any files to the normal installation locations (including the system Registry).

This means that you can run a Portableapps software package even if you do not have permission to install software on your computer.

Portableapps provide a version of the Firefox web browser that will allow you a full web browsing experience on our websites. You can download it here.