Serato DJ Intro

The no-compromise DJ software
to start Digital DJing

My VCI-400 is not recognized in Serato DJ Intro

You will need to update the firmware to the latest version to use your Vestax VCI-400 with Serato DJ Intro. You can find the firmware update and instructions on how to install this here:

Mac (firmware)

Windows (firmware and driver)

NOTE: You may need to restore the unit to factory settings using the firmware updater tool before upgrading.


Did you find this useful?   Yes    No

Need help?

Get online help from the Vestax and Serato support teams.

Request Support

The official support channel for Serato DJ Intro is through your hardware manufacturer.

Vestax Technical Support
USA
Phone +1 800 431 2609 ext. 2474
Monday – Friday
10:00am – 5:00pm PST
Email support: csg@vestax.jp
Languages: English, Japanese
Japan
Phone +81 3 3422 1811
Monday – Friday
10:00 – 18:00
Email support: cs@vestax.jp
Languages: Japanese
Europe
Phone +49 2222 952372
Monday – Friday
10:00 – 17:00 CET
Email support: cse@vestax.jp
Languages: German, English

Product Registration

Register your Serato product here.