Enabling Dr Watson

This how-to details enabling crash dumping for Windows XP.

Why would I want to do this?

Crash dumping is handy to help solve crashing problems for users experiencing crashing while using Serato software. If the  application crashes while you have crash dumping enabled you can upload the crash dump file to Serato and we will try and diagnose the problem.

Instructions

Click the Start button

Click Run

Type drwtsn32 and hit enter

 

Dr Watson will start.

Recommended settings are:

Log File Path: C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson

Crash Dump: C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp

 

Number of Instructions: 10
Number of Errors to Save: 10
Crash Dump Type: Full
Dump Symbol Table: Yes
Dump All Thread Contexts: Yes
Append to Existing Log File: No
Visual Notification: Yes
Sound Notification: No
Create Crash Dump File: Yes

Click Ok.

The crash dump (.dmp) file will be located here:

C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\

When you next have a crash dump either:

• Attach the crash dump to your help thread if one exists OR:
• Open a new help discussion for your issue, posting as much system information as you can and then attach the file to this thread. To open a new help thread go here: www.serato.com (click)

In the help thread you should detail what build number you're using.

To get your build number, check the bottom left hand corner of your setup screen.

 

 

 

In the screenshot, the build number is: 20049